Refund Policy

Last updated: 11 August 2026

This refund policy applies to paid CuePlayer subscriptions purchased onplainsight.no. It is provided byPlain Sight AS (org. 935 659 167) and supplements ourterms of use andsubscription terms.

1. How payments work

CuePlayer paid plans are sold exclusively through plainsight.no. Payment processing is handled by our payment provider on our behalf. Subscriptions are not purchased through the Apple App Store or Google Play.

2. 14-day refund window

You may request a full refund within 14 days of purchase, for any reason and with no exceptions or conditions. This applies to all CuePlayer subscriptions purchased on plainsight.no, whether or not you have started using the service.

To request a refund within this period, contact us athello@plainsight.no with your order or account email. Refunds are issued in full to your original payment method.

3. After the 14-day window

After 14 days from purchase, partial billing periods are not refunded when you cancel mid-cycle, unless we agree otherwise in writing or are required to refund under applicable law.

Cancelling a subscription stops future renewals. You keep access to paid features until the end of the period you have already paid for. Seesubscription terms for cancellation details.

4. Failed charges and billing errors

If you were charged in error, or a charge appears incorrect, contacthello@plainsight.no as soon as possible. We will investigate and, where appropriate, arrange a refund or correction.

5. How to request a refund

Email hello@plainsight.no and include:

We typically respond within 1–2 business days. Refunds requested within 14 days of purchase are granted in full; they appear on your statement according to your payment provider’s timelines.

6. Contact

Refund questions: hello@plainsight.no
Support: plainsight.no/cueplayer/support
Privacy: Privacy Policy · Terms: Terms of Use